Återbetalningspolicy

Right of withdrawal (14 days, by law)
As a consumer, under the Swedish Distance and Off-Premises Contracts Act (2005:59) you have the right to cancel your purchase within 14 days from the day you received the goods, or a substantial part of them. Let us know clearly that you wish to cancel via our contact form (https://flextools.se/en/pages/kundtjanst) or by email to info@flextools.se. You may also use the Swedish Consumer Agency's standard withdrawal form.

You pay the cost of returning the goods. The goods must be returned well packed no later than 14 days after you notified us.

You may handle the goods as needed to examine their nature, characteristics and functioning, in the same way as in a physical store. If the goods have been handled beyond that, for example used, damaged or missing parts or original packaging, we may deduct an amount from the refund corresponding to the reduction in value.

The right of withdrawal does not apply to goods made to your specifications, sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken, or goods that after delivery have been inseparably mixed with other items.

The right of withdrawal does not apply to business customers.

30-day open purchase
In addition to the statutory right of withdrawal, we offer a 30-day open purchase from the day you received the goods, on the same terms as above. A return fee applies. Open purchase does not apply to products bought in our Outlet (https://flextools.se/en/collections/outlet), but the consumer's statutory 14-day right of withdrawal applies there too. Open purchase does not apply to business customers.

How to make a return
1. Contact us via the contact form (https://flextools.se/en/pages/kundtjanst) or info@flextools.se and write "Return – [order number]" in the subject line.
2. State the reason for the return in your message.
3. We will reply within 1–3 business days with return instructions.

Do not send the goods back before you have received instructions from us.

Return shipping
Return shipping for withdrawal or open purchase is SEK 250 including VAT. For approved complaints, we pay the return shipping.

Refunds
We refund your purchase, including the original standard shipping, no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the goods or you have shown that they have been sent. Refunds are made using the same payment method as the purchase.

Complaints – consumers
If an item is faulty, as a consumer you have the right to make a complaint under the Swedish Consumer Sales Act. The right to complain applies for three years from when you received the goods. Faults that appear within two years of delivery are presumed to have existed at delivery, unless shown otherwise. Make your complaint within a reasonable time after discovering the fault. A complaint made within two months is always considered to be made in time.

Complaints – business customers
For business customers, the Swedish Sale of Goods Act applies. The goods must be inspected on receipt and complaints must be made within a reasonable time after the fault was or should have been discovered, but no later than 6 months from delivery unless otherwise agreed. Our liability towards business customers is limited to repair, replacement or refund of the purchase price.

How to make a complaint
Contact us at info@flextools.se or via the contact form (https://flextools.se/en/pages/kundtjanst) with your order number, a description of the fault and, if possible, pictures or video. Pack the goods well so they are not damaged in transit.

Normal wear and tear, incorrect handling, lack of maintenance, accidents and use contrary to the instructions are not considered faults.

For warranty matters regarding Nilfisk products, see the section Warranty and technical assessment in our Terms of Service (https://flextools.se/en/policies/terms-of-service).